Refund policy

Refund Policy
We offer a 28-day refund policy; simply contact us and return any unwanted items to us for a full refund. The items must be unused, resalable and in the original packaging.

If you are returning because of manufacturing defect or have a warranty issue, please contact us and we will arrange for a refund, replacement or warranty service for you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@triggerfishcookshop.ie.

Shipping
To return your product, you should mail your product to: The Triggerfish Cookshop, 2b Main Street, Blackrock, Co. Dublin, Ireland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance.

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